For a call center, there is a facility called OSP extended agent. It basically is a means to avail the work from home facility for the employee. Introduced back in 2008, there are more than 100 BPOs / Call Centres around India that provide this service.
Call centers employees tend to be quite involved with the job as they are supposed to. And why wouldn’t they be? They are in fact the foundation of a good call center. However, when it comes to client engagement, time can create a big issue. Therefore, certain BPOS provide the work from home facility to their employees. And you can start this facility right after you get OSP License in India to start the call center.
How to get work from home facility for your call centre? Well, this blog is dedicated to this very topic. Through this blog, you are going to do a world of favour for your employees so that they can serve you right from the ambience of their own homes, and be productive to your business.
As we have already stated, working in a call center is extremely involved. However, before 2008, there was no such facility to work from home. As a result, the number of employees was not that much. That being said, after the Department of Telecommunication allowed the work from home facility for the OSP, several BPOs and call centers sprung into action. Any OSP that can have INR 5 Crore bank guarantee was allowed to integrate work from home OSP facility.
However, at the time of this article been written, it has 11 years since then, and so, the bank guarantee condition has lowered. Now, only INR 1 Crore bank guarantee can guarantee you the Work from home facility. But why would you choose it? What are its benefits?
Although recently integrated into OSP, the work from home feature has shown a lot of benefits:
We now jump into the meet of the topic, how to get the work from home facility. To allow work from home in call centre, an agreement has to be signed between company and the DOT. It is called Work from home agreement.
Obviously, there are many caveats associated with terms and conditions for the OSP when work from home facility is required:
You can obtain Work from home facility for your BPO. However, you would need to sign an agreement beforehand. There are terms and conditions to it. However, when all is said and done, the work from home facility is totally worth it.