When it comes to OSP centres like call centres, you can already presume that there is large number of calls take place. These calls can be either inbound or outbound. Both of them have separate significance. Therefore, to understand which is hte one that is suited to be the best for you, you need to understand the difference between the two.
This type of call centre handled several inbound calls from the consumers, or potential customers. The nature of these types of call services is to provide proper services to the clients. The features of such call centres are:
Outbound call centres are the ones that are more focused towards sending out calls to the potential customers and sometimes, existing customers. The purpose of such types of call centres is entrenched in marketing and their focus to towards customer acquisition. Therefore, you can say that the features of this type of call centres are the following:
The inbound and outbound calls are effectively opposites of each other. Inbound call centres are more focused towards receiving the phone calls. Therefore, they mostly exist as BPOs to the most ubiquitous companies out there.
Regardless of what type of call centre that you choose, you would need to obtain an OSP License for this matter.